Do you deliver nationwide?
Yes, we deliver to anywhere in the mainland USA. Delivery and set-up are free in our delivery area. Outside our area we use Reliable Trucking, a white glove delivery service with very competitive rates.
How much is shipping?
Inside our delivery area (North Georgia, Atlanta, Knoxville, Chattanooga, etc...) delivery and setup are free on orders over $700.00. Please check to see if you are in our delivery area. If not, please let us know what pieces you want, and to what state you need it shipped to, and one of our sales people will give you a price.
How long does it take to receive my order?
The delivery time depends a great deal upon the manufacturer. If the items are in stock at the manufacturer, our nationwide average is 2 to 8 weeks. Upholstered items like sofas, recliners, etc., usually have to be made up by the manufacturer, and usually ship in 6 to 8 weeks from the day the order is placed. There is a great chance you will receive your items quicker and we will always do everything we can to insure timely delivery. Please Note:These are estimates, not guarantees. When it comes to delivery times, every dealer in the nation is at the mercy of those who make the furniture, namely the manufacturer. Normally if an item is in stock, we are able to pick up your furniture from the mfg. within 1-3 weeks of your order. At which point we will contact you to set up delivery.We do advise you to check status with us after 4-6 weeks of placing your order so we can keep you informed on your order.
When will I be contacted before delivery?
You will be contacted for delivery when we receive the furniture usually one to two days before delivery. At that time you can let us know whether it is a good time for delivery or not. Please make sure it is a time you can be there. We do our best to accommodate you. Please note: -- If you schedule a delivery and we bring it and you do not take it you will be charged a 50.00 delivery fee. We will do our best to give you a window of time, but our trucks have several deliveries each day, and cannot control traffic, etc... We do not guarantee delivery times.
Will Gibson Furniture hold my furniture if I am not ready for delivery?
At Gibson Furniture we understand that furniture needs to be ordered allowing the maximum time for delivery, and that houses are not always completed on time. We will hold your furniture in our warehouse for 90 days after it arrives. However, since we do have to pay for the furniture when we receive it, we will require the furniture to be paid in full.
What does delivery include?
Our delivery men will unbox the furniture, inspect and deluxe, assemble any items that need assembly, and place the furniture in the room of your choice. If they are unable to move or fit the furniture into the designated area, the furniture will be placed in an alternate area of your home. It is the customer's responsibility to make sure the items will fit in their room before they order it. We do not set up bunk beds, cribs, or hang anything on the wall. We do not haul away empty cartons.
What do I need to do regarding delivery and setup of the furniture?
* Either you, or someone you trust needs to be on location for the delivery. This is important because at this point the furniture must be examined by the customer and then the delivery slip must be signed and accepted.
* Please have the room cleared of old furniture and a path to the room clear for the delivery.
* Please measure your room and stairways if applicable to make sure the furniture will fit properly. If we cannot safely place the furniture in the desired space, then it will be placed in an alternate area of your home. Some of the items we sell are very large and heavy and do not go up stairways or around turns very well. If you are unsure if an item will fit, please ask your sales person for exact measurements prior to ordering.
* If any individual piece you order has a weight of over 300 lbs., you are required to have an extra person on hand to help facilitate the delivery.
What if the furniture is damaged on delivery?
While we have very little damaged merchandise, transit and slippage does occur on a rare occasion. Please take your time and inspect all the furniture upon delivery and note any damages or defects on the signed delivery slip.
Our Damage & Defect Policy is as follows:
There are two types of damages; Transit damage and Manufacturer defects. Transit damage is any damage occurring during the shipment or handling of your furniture. Manufacturer defects are any defects that were missed by the manufacturer's quality control inspections.
Transit damage: We will assume responsibility for any damage done by our delivery men on our own trucks. It is very important to make sure you inspect the furniture carefully and thoroughly before the driver leaves and before your your representative signs for the furniture. The drivers can call their customer service representative at the time of delivery for instructions if there is a question regarding transit damages. If the furniture is shipped by common carrier do not accept furniture damaged during transit. If the furniture is damaged or broken (as opposed to defective) note the damages on the delivery slip and refuse delivery of the damaged piece. Gibson Furniture will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages. If you accept furniture damaged in shipment without noting this on the delivery slip, you are accepting all items "AS IS."
Can I pick up the items instead of having them delivered?
Yes, you can pick up your furniture from our warehouse located in Andrews, North Carolina.