What if the furniture is damaged on delivery?While we have very little damaged merchandise, transit and slippage does occur on a rare occasion. Please take your time and inspect all the furniture upon delivery and note any damages or defects on the signed delivery slip.
Our Damage & Defect Policy is as follows:
There are two types of damages; Transit damage and Manufacturer defects. Transit damage is any damage occurring during the shipment or handling of your furniture. Manufacturer defects are any defects that were missed by the manufacturer's quality control inspections.
Transit damage: We will assume responsibility for any damage done by our delivery men on our own trucks. It is very important to make sure you inspect the furniture carefully and thoroughly before the driver leaves and before you or your representative signs for the furniture. The drivers can call their customer service representative at the time of delivery for instructions if there is a question regarding transit damages. If the furniture is shipped by common carrier do not accept furniture damaged during transit. If the furniture is damaged or broken (as opposed to defective) note the damages on the delivery slip and refuse delivery of the damaged piece. Gibson Furniture will gladly assist you with respect to transit damages, but this assistance does not imply we will assume responsibility for such damages. If you accept furniture damaged in shipment without noting this on the delivery slip, you are accepting all items "AS IS."
Manufacturer's defects: Furniture on rare occasion may have a manufacturer's defect. These differ from transit damage, as these defects are not a result of transit damage or mishandling. If you receive an item that you consider to have factory defects, you will need to contact Gibson Furniture. All furniture sold by Gibson Furniture is warranted by each manufacturer for a one year period only from date of order, and not Gibson Furniture. If defects are present at time of delivery, please contact Gibson Furniture for a resolution and also note these items on the delivery slip. In most cases, defects are of a minor nature and can be cleared up in the home by a professional furniture technician or the delivery driver himself. In the event you receive an item you feel is defective, we may ask you to send us photographs (send to gibsonfurniture@dnet.net by email) clearly showing the defect along with a written description so that we can assist you with submitting the claim to the manufacturer. While none of our manufacturers offer refunds for defective furniture, the manufacturer will be willing to repair or replace the item if the situation warrants.
GIBSON FURNITURE, WORKING IN COOPERATION WITH THE MANUFACTURER, WILL DETERMINE IF AN ITEM NEEDS TO BE REPAIRED OR REPLACED. Natural flaws and imperfections are inherent to ALL wood furniture and should not be viewed as damages or defects. Marble and stone vary in color, and there is no control over veining or color. Due to the substantial discounts offered by Gibson Furniture, minor door and drawer alignments as well as minor touch-ups are the customer's responsibility.
Unless an issue is handled in the manner described above, you will be deemed to have accepted the goods in the condition delivered! Please review our Terms and Conditions as these are not negotiable.
Back to topIf an item needs to be repaired, how good will it look?When a repair is done, you will never know it was repaired! The in-house repair technicians used by us are more than simple repairmen, they are more like artists. We have a lot of confidence in their ability.
Back to topCan I pick up the items instead of having them delivered?Yes, you can pick up your furniture from our warehouse located in Andrews, North Carolina.
Back to topWhat happens if I change my mind once I've ordered?Your order is immediately placed with the manufacturer and scheduled for production. Most manufacturers will not allow a special order to be canceled after it has been placed into production. Therefore, our ability to allow a change on your order will be determined by our ability to change the order with the manufacturer. Orders can be canceled at the discretion of Gibson Furniture ONLY, not the customer's. A 10% cancellation fee will be charged if your furniture has not left the manufacturer, provided the manufacturer will allow us to cancel this order. Any other order cancellations are at Gibson Furniture's discretion only, and there will be a 40% restocking fee + shipping fee charged to the customer if the furniture has left the manufacturer.
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